Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

Separate terms and conditions apply to the use of websites of the providers of the card payment service we offer. Please refer to these separate terms and conditions during use of the card payment service.

The term “The Terrace (Lyme Regis) Limited trading as “colourfulfashion.com” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• You may not create a link to this website from another website or document without our prior written consent.

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

The information contained in this website is for general information purposes only. The information is provided by us and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, we take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

This website and its content is copyright of The Terrace (Lyme Regis) Limited - © The Terrace (Lyme Regis) Limited 2010. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• you may print or download to a local hard disk extracts for your personal and non-commercial use only

• you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

This website is operated by The Terrace (Lyme Regis) Limited. Registered Office: 38 Hendon Lane, London N3 1TT. Registered in England and Wales No. 4697339. VAT No. 813 6756 14.

1 - Introduction

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27 October 2006.

2 - What Information We Collect

We may collect the following information:

• name and job title

• contact information including email address

• demographic information such as post code, preferences and interests

• other information relevant to customer surveys and/or offers

• order and delivery information excluding credit and debit card information

We do not collect credit or debit card information. This information is collected by the providers of the card payment service we offer. Separate privacy policies apply to this information. Please refer to these separate privacy policies when using the card payment service.

3 - How We Use This Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Order fulfilment, billing and administration purposes.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

4 - Data Protection

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5 - How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

6 - Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7 - Controlling Your Personal Information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at unsubscribe@colourfulfashion.com or by writing to us at colourfulfashion.com, 8-10 Bridge Street, Lyme Regis, Dorset DT7 3QA.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at colourfulfashion.com, 8-10 Bridge Street, Lyme Regis, Dorset DT7 3QA.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We will email you as soon as possible to confirm receipt of your order.

We try to ensure that prices quoted are correct and that all products are accurately described on this website, but if we discover an error in the availability, price or description of goods that you have ordered, we aim to inform you within 24-48 hours. You may either reconfirm your order based on the correct availability, price or description, or cancel it and have your payment refunded. If we are unable to contact you, we will treat your order as cancelled and refund the payment.

We accept your order once we despatch your goods.

We deliver to addresses in the UK and specified non-UK addresses. All deliveries are sent by signed-for services. We aim to despatch same working day to UK and European Community (EC) destinations for orders placed by 1400hrs GMT/BST, and to non-EC destinations for orders placed by 1000hrs GMT/BST. Orders placed on weekends and public holidays will be despatched next working day.

Europe* refers to: Andorra, Austria, Belgium, Bulgaria, Canary Islands, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Gibralta, Germany, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland

If paying by credit or debit card the following delivery options are available:

UK Saturday 1pm Guaranteed - £7.95

UK Next Working Day 1pm Guaranteed / BFPO - £5.95 (FREE for orders over £100)

UK 1-2 Working Days - £3.95

UK 3-4 Working Days - £2.95 (FREE for orders over £30)

Europe* 2 Working Days - £9.00

Europe* 3 Working Days - £6.00

USA / New Zealand / Canada / Singapore 4 Working Days - £10.00

USA / Australia / New Zealand / Canada / Japan / Singapore 5 Working Days - £9.00

UK next day delivery options are guaranteed except:

1 - if delivery was attempted but no-one was available to sign for your goods and a "While You were Out" card was left.

2 - if the delivery address you gave us was incorrect

3 - if delivery was to a redirected address

4 - if delivery was affected by circumstances beyond our control such as adverse weather conditions, acts of vandalism or terrorism, industrial action or customs delay

5 - Guernsey and Jersey (Guaranteed by 5.30pm Next Saturday / Next Working Day)

6 - Other Channel Islands, Scottish Highlands and Islands (Guaranteed by 5.30pm 2 Days After Next Saturday / Next Working Day)

For orders which are especially heavy in weight, we may require the payment by you of a supplementary charge to cover additional post and packing costs. Where this is the case, we will suspend your order and advise you of this supplementary charge within two working days, requesting your consent for us to take your payment of this supplementary charge and fulfil your order. Where we do not receive your consent within two working days we will cancel your order and refund you in full.

Due to airfreight restrictions, orders for delivery to non-UK addresses which exceed prevailing size and weight limits will may be void.

Orders paid for by credit/debit card from may be void if not verified under either the "Verified by Visa" or "SecureCode Mastercard" scheme.  Where card payments require additional verification please allow up to one additional day for delivery.  Customers paying by PayPal for delivery outside UK, USA and Canada should allow additional time for us to obtain original documentation from you to verify your address.

For addresses in remote areas please allow up to three additional working days for delivery.

If paying by cheque or postal order please allow up to nine additional working days for us to verify your payment prior to despatch.

1 - If you want to cancel or return an order

2 - If you don't receive your goods next day and you selected a next day delivery option

Email or write to us within 48 hours of the due delivery time so we can check with our courier. If we are at fault we will refund you the delivery price you have paid.

3 - If you don’t receive your goods within 18 working days (UK addresses), within 26 days (non-UK addresses), or if your goods are damaged in transit

Email or write to us so that we can instruct our courier to investigate your claim. If we are at fault we will refund you the price of the goods plus delivery once our courier's investigation is complete, within 90 days of your claim. No refund will be made if your goods are delayed, lost or damaged due to circumstances beyond our control, e.g. the delivery address you give us being incorrect, severe weather conditions, or acts of vandalism or terrorism, or industrial action or customs clearance. This does not affect your statutory rights.

We make every effort to deliver goods within 18 working days to UK addresses and within 26 days to non-UK addresses, however delays are occasionally inevitable. We accept no liability for any delay or failure to deliver the products within the estimated timescales. This does not affect your statutory rights.

4 - If you think your goods are faulty or not as described

If you think an item is faulty or not as described on this website, notify us in writing and post it back to us in original condition within 7 days, insuring it against loss or damage in transit. Please include all original packaging.

If we agree with you, we will refund you the price of the item. We will also refund you the price of delivery if no other items were delivered in the same order.  Once we receive returned products and packaging, refunds will be credited to the payment card account used for the purchase within 2 weeks.  Please note that it may take up to 21 days for your bank to credit your account. We cannot be responsible for charges made by your bank or credit card company whilst waiting for returned items to be refunded.

If we disagree with you, we will offer to return the item to you for a charge to cover the cost of redelivery. This does not affect your statutory rights.